Schedule online
(417) 807-2901
Schedule online
(417) 807-2901

Privacy Policy

Privacy Policy
Effective Date: 1/23/26

Company: Callahan Heating & Cooling (“we,” “us,” or “our”)
Phone: (417) 807-2901
Location: Ozark, Missouri (serving Southwest Missouri)

Callahan Heating & Cooling respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a form, call us, or otherwise interact with us online.

1) Information We Collect
A) Information You Provide
When you fill out forms on our website (such as “Request Service,” “Schedule Estimate,” or
“Contact Us”), we may collect:

  • Name
  • Phone number
  • Email address
  • Address or service location (if submitted)
  • Details about your HVAC needs or message content

 

B) Automatically Collected Website Data

When you browse our website, we may automatically collect:

  •  IP address
  • Browser and device type
  • Pages viewed and time spent on pages
  • General location (city/state)
  • Referral source (how you found our website)

 

2) Cookies, Analytics, and Advertising
Our website may use:

  • Cookies (small files stored on your device)
  • Google Analytics or similar tools to understand website traffic
  • Advertising tracking such as Google Ads conversion tracking and Meta (Facebook) Pixel

These tools help us:
Measure website performance

  • Improve your experience
  • Understand what marketing is working
  • Show you relevant ads (remarketing)
  • You can disable cookies in your browser settings.

 

3) How We Use Your Information
We use the information we collect to:

  • Respond to service requests
  • Schedule appointments
  • Provide estimates and support
  • Send service confirmations or updates
  • Improve our website and marketing
  • Protect against fraud and misuse
  • Comply with applicable laws

 

4) Phone Calls, Forms, and Call Tracking
If you call us or submit a web form, we may track the source of the call or submission (example:
whether you came from Google, Facebook, or another source). This helps us improve marketing
performance.

Calls may be recorded for quality assurance and training where permitted by law.

 

5) Text Messages (SMS)
If you submit your phone number through our website, you may receive texts related to:

  • Scheduling
  • Dispatch updates
  • Appointment reminders
  • Estimates/invoices
  • Service communication

 

Message and data rates may apply.
You can opt out at any time by replying STOP.
We do not sell or share SMS opt-in information with third parties for marketing purposes.

 

6) Sharing Your Information
We do not sell your personal information.
We may share information with trusted partners only when needed to operate our business, such
as:

  • Website hosting providers
  • Customer service or scheduling software (CRM)
  • Payment processors
  • Analytics and advertising providers (Google/Meta) for conversion measurement

 

7) Data Security
We take reasonable measures to protect your information. However, no website or system can
guarantee 100% security.

 

8) Your Choices
You may:
Request we update or delete your information

  • Opt out of marketing emails (if applicable)
  • Opt out of SMS by replying STOP
  • Disable cookies through your browser settings

 

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information
from children.

 

10) Updates to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the
updated effective date.

 

11) Contact Us
If you have questions about this Privacy Policy or your information, contact:

  • Callahan Heating & Cooling
  • Ozark, MO
  • (417) 807-2901
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